We're in the process of introducing accountability and 'doing what you say you'll do, when you say you'll do it' at Shoes of Prey. So a few things from the presentation particularly resonated with me. I like their concept of each team member having 3 "personal promises" rather than the more traditional "goals", and one of their core values being "Integrity" to deliver on what you promised. "Play hard, work harder" is also a wonderful encapsulation of something we're striving for in our culture.
via Joel Pinkham