I love this language on the STM Bags Contact Us page.
Crazy thing … we will answer the phone when you call (usually within two rings). We’d be happy to hear from you.
Followed up by:
We do our best to make sure we earn your business. If we are successful in that endeavor, then just maybe you will recommend us to your friends and family. We’d also love to hear your feedback and comments. This helps us to continually improve the products we make.